Refund policy

You have the right to withdraw from this contract within fourteen days without providing any reason. The withdrawal period is fourteen days from the day you or a third party named by you, who is not the carrier, took possession of the last item.

To exercise your right of withdrawal, you must inform us (info@naturvibes.de) via a clear declaration (email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose. After you send us the completed withdrawal form by email, you will receive the return address. Please note that if you refuse to accept your ordered products, you must cover the return shipping costs. This fee is $10.00 for all orders. Alternatively, you can accept the goods and send them directly to our return center, in which case there will be no return shipping fee for you (only the regular shipping costs for the return). Our return center is located at: 9th Floor, Wanzhuo International Building, No 12 Xiabian Fumin Road, 523960 Dongguan, Guangdong, Houjie Town, China.

To meet the withdrawal deadline, it is sufficient that you send the notice of exercising the right of withdrawal before the withdrawal period expires.

A withdrawal immediately after the order is placed is not possible because our logistics center ships the order a few hours after purchase. Only when the goods have been delivered to you, do you have the right to withdraw the order!

Additionally, no refund will be made if the goods are not accepted! The goods must be properly accepted and sent to the return address we provide within 14 days so that we can refund you the full purchase price.

Furthermore, you do not have the right to return used and dirty products to us. (Example: You have the right to test, try on, and walk on clean surfaces with our NaturVibes™ Barfußschuhe Runner PRO for 14 days after receiving the goods. However, you are not allowed to damage the barefoot shoes or use them on dirty surfaces and then return them to us. We cannot resell such shoes to a new customer and will have to dispose of them! If we receive shoes with signs of use, you will not receive a refund.)

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments received from you, excluding delivery costs, without undue delay and no later than fourteen days from the day we receive your notice of withdrawal from this contract. We will use the same payment method for this refund that you used for the original transaction, unless otherwise agreed with you; in no case will you be charged any fees for this refund. We may refuse the refund until we have received the goods back or you have provided proof that you have sent the goods back, whichever occurs first.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period expires. We do not bear the cost of returning the goods. You are only liable for any loss in value of the goods if that loss in value is due to handling them in a way not necessary to examine their nature, characteristics, and functioning.

Model Withdrawal Form

(If you want to withdraw from the contract, please fill out this form and send it back.)

– NaturVibes, info@naturvibes.de

– I/we hereby withdraw from the contract concluded by me/us () regarding the purchase of the following goods ()/the provision of the following service ()

– Ordered on ()/received on ()

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only if the notification is made on paper)

– Date

(*) Delete as applicable.